Refund & Return Policy

Refund & Returns Policy Last Updated: November 2026 Thank you for choosing DJDrops4U.com. We specialize in custom DJ drops and digital audio services. Because all of our products are delivered electronically and created specifically for each customer, our refund and return rules differ from physical goods. 1. No Returns on Digital Products All audio products delivered by DJDrops4U.com are digital files. Digital items cannot be returned, refunded, or exchanged once they have been delivered or downloaded. 2. Custom Orders Are Final Most of our services involve custom, personalized audio based on your script or instructions. For this reason: Once production has begun, all sales are final. We cannot issue refunds for custom voiceovers or DJ drops that have already been recorded or edited. 3. When Refunds May Be Allowed Refunds may only be considered when: Your order has not yet entered production, and You request cancellation within a reasonable timeframe after purchase. Approval of refunds is at our discretion. If approved, refunds will be processed back to your original payment method. 4. Mistakes or Technical Issues If you receive a file that is: Incorrect Corrupted Incomplete Containing an error that is clearly our fault We will fix, revise, or resend the audio free of charge. You must notify us within 7 days of the issue. 5. Revisions Some products may include free or paid revisions, depending on the package you purchased. Revision terms will be stated on the product page. Revisions due to customer errors—such as typos, script changes, or updated instructions—may require an additional fee. 6. Delivery Policy Digital audio files are delivered via: Your account dashboard Email notification Direct download link Normal delivery time is 1–3 business days, unless otherwise stated. Delays caused by incorrect information, incomplete scripts, or technical issues on the customer’s end are not eligible for refunds. 7. Chargebacks Filing a payment dispute or chargeback on completed custom work is considered unauthorized use of our services. We reserve the right to: Provide proof of delivery and work completed Contest fraudulent or invalid chargebacks Restrict or terminate accounts involved in repeated disputes 8. Contact Us For refund questions, delivery issues, or revision requests, contact us at: support@djdrops4u.com